Privacy Policy

Effective Date: June 17, 2025

This Privacy Policy explains how aayohai (“we”, “us”, or “our”) collects, uses, and protects your information when you use our mobile application for online room booking, event ticketing, and grocery shopping.

1. Information We Collect

• Personal Information: Name, phone number, email address, billing/shipping address.
• Payment Details: Collected and processed securely by Stripe. We do not store credit/debit card information.
• Booking & Order Data: Details about your room bookings, event tickets, and grocery orders.
• Device Info: Device type, OS version, IP address, and usage patterns (used for analytics and security).

2. How We Use Your Information

• To provide and improve app functionality and services.
• To process orders, payments, and bookings.
• To communicate order status, confirmations, and customer support.
• To enhance security and prevent fraud.
• To analyze usage for improving user experience.

3. Sharing Your Information

We do not sell or rent your personal data. Your data may be shared with:

• Payment processors (Stripe) for secure transactions.
• Service providers (e.g., delivery/logistics partners, SMS/email services).
• Law enforcement when required by law.

4. Data Security

We implement strict technical and organizational measures to safeguard your information. Payments are encrypted and handled securely via Stripe’s infrastructure.

5. Your Rights

You may request access, update, or deletion of your personal data by contacting us. You may also opt out of marketing communications at any time.

6. Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect data from children.

7.Account Deletion

You have the right to delete your account at any time. Account deletion can be done directly through the Aayohai mobile app. Once deleted, your personal data will be permanently removed from our systems, except where retention is required by law.

8. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be reflected on this page, and your continued use of the app constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: [email protected]

Phone:+61 433412779